GOX Terms & Conditions

Last Updated: March 2026

Welcome to GOX. These Terms & Conditions ("Terms") govern your use of the GOX platform, including mobile applications, websites, and related services (collectively, the "Platform"). By signing up, accessing, or using GOX, you agree to be bound by these Terms.

1. Definitions

• GOX / We / Us – The GOX platform and its operators
• User – Any person who registers for and uses the Platform
• Customer – A user who requests delivery services
• Rider / Driver – A user who provides delivery services
• Services – Delivery, logistics, and related services offered through GOX

2. Acceptance of Terms

By creating an account, you:

• Confirm you are at least 18 years old
• Agree to comply with all applicable laws and regulations
• Accept these Terms and our Privacy Policy
• Agree that GOX may update these Terms at any time

3. Account Registration

You agree to:

• Provide accurate and complete information
• Keep your login credentials confidential
• Be responsible for all activity under your account
• Notify GOX immediately of any unauthorized use

GOX reserves the right to suspend or terminate accounts that contain false information.

4. Service Description

GOX provides a technology platform connecting Customers and Riders. GOX:

• Does not provide delivery services directly
• Is not a logistics carrier
• Acts only as an intermediary platform

Riders operate as independent contractors and are not employees of GOX.

5. User Responsibilities

Users must:

• Provide accurate pickup and delivery details
• Ensure items are lawful and safe to transport
• Not use the Platform for illegal purposes
• Treat Riders and Customers respectfully

5.1 Prohibited Items

Users must not request delivery of the following items:

• Illegal drugs
• Weapons or explosives
• Hazardous materials
• Stolen goods
• Live animals (unless permitted)
• Any items prohibited under Malaysian law

Violation may result in account suspension or termination.

6. Rider Responsibilities

Riders agree to:

• Hold a valid driving license
• Maintain valid vehicle documentation
• Ensure vehicle safety and roadworthiness
• Comply with traffic laws
• Deliver items in a professional manner

GOX may suspend Riders for misconduct, unsafe driving, or poor service.

7. Payments & Fees

• Delivery fees are shown before booking confirmation
• Users agree to pay all applicable charges
• GOX may introduce service fees, subscription fees, or promotional pricing
• Payments may be processed via third-party payment providers

All payments are non-refundable unless otherwise stated.

8. Cancellations & Refunds

8.1 Customer Cancellation

• Customers may cancel a booking before the Rider begins delivery.
• Cancellation fees may apply based on Rider acceptance and distance traveled.

8.2 Rider Cancellation

• Riders may cancel only for valid reasons, including safety concerns, incorrect item description, or unreachable customer.
• Excessive cancellations may result in account suspension.

9. Limitation of Liability

GOX is not responsible for:

• Loss or damage of items during delivery
• Delays due to traffic, weather, or unforeseen events
• Rider conduct as independent contractors

GOX's maximum liability shall not exceed the delivery fee paid.

10. Insurance Disclaimer

GOX does not guarantee insurance coverage unless explicitly stated. Users are encouraged to:

• Purchase additional insurance
• Avoid sending high-value items

11. Prohibited Conduct

Users must not:

• Abuse Riders or Customers
• Use fake bookings
• Manipulate pricing
• Attempt fraud
• Interfere with Platform operations

Violation may result in account termination.

12. Account Suspension & Termination

GOX may suspend or terminate accounts for:

• Violation of Terms
• Fraudulent activity
• Unsafe conduct
• Legal requirements

GOX reserves the right to do so without prior notice.

13. Data & Privacy

By using GOX, you consent to:

• Collection of personal information
• Use of location data
• Communication via SMS, email, or notifications

Data handling is governed by GOX Privacy Policy.

14. Platform Availability

GOX does not guarantee:

• Continuous availability
• Error-free operation
• Immediate matching with Riders

The Platform may be updated or maintained at any time.

15. Intellectual Property

All GOX content including:

• Logo
• Design
• Software
• Branding

are owned by GOX and may not be copied without permission.

16. Indemnification

Users agree to indemnify GOX against claims arising from:

• Violation of these Terms
• Illegal item deliveries
• Misuse of the Platform

17. Governing Law

These Terms shall be governed by the laws of Malaysia.

18. Changes to Terms

GOX may update these Terms at any time. Continued use of the Platform means acceptance of updates.

19. Contact

For questions regarding these Terms:
Email: team@mygox.cloud

20. Agreement

By signing up, you acknowledge that you have read, understood, and agree to these Terms & Conditions, including the Prohibited Items and Cancellations & Refunds sections.